A number of things seem to work well with our customers.
- Novice online customers prefer – after approval – you already create their login account. The easiest way to do this is have them log in via a Google account and, for example, log in with their mobile phone immediately. Show them how when they visit your place.
- Many customers appreciate it when a new appointment is planned at the end of their service, scheduled by the service provider. (Confirmation mail is received as a reminder by customer).
- Very much appreciated gestures are special birthday e-mails, especially those including a personal service offer to celebrate the occacion (in the form of a trial sample or extra discount).
- In order to spread customers more evenly, remarketing emails are sometimes sent out, to fill slow hours at a reduced rate for instance.