6 Invoices, payments and reminders
6.1 The Customer shall receive from getBIZZI an invoice report following each payment transaction which shall contain the invoice total and any VAT total.
6.2 getBIZZI’s invoices are prepared on the basis of the previously supplied quotation which the Customer can view prior to completion of the electronic payment.
6.3 The invoice sent by getBIZZI by email applies to a Customer not contracting as a consumer as satisfactory proof of obligation, interest and the date on which the interest calculation begins.
6.4 Complaints relating to invoices must be made in Writing, with a precise statement of the nature and grounds of the complaint. Such complaints will only be considered if they reach getBIZZI within 5 working days following the invoice date. After the expiry of this date complaints shall not be considered, unless the Customer is contracting as a consumer.
6.5 getBIZZI will report back to the Customer in Writing, within 18 working days of receipt of the complaint, of its conclusion as to the validity or otherwise of the complaint.
6.6 Payment in advance and in arrears through the electronic payment system shall be made without discount or set off in the unit of currency in which the price has been quoted; [or in] [this will be in] accordance with any relevant existing legal requirements.
6.7 When the Customer has chosen to pay monthly for a Price per Appointment license, and if such payment is overdue, the Customer shall receive a reminder email 7 days after such payment has become due with a request to pay the total amount due within 7 days. Should the Customer not have paid within that time, getBIZZI shall be entitled to suspend the Customer’s use of the Application and collection of the amount owed will be passed to a debt collection agency. getBIZZI shall not be held liable for any loss that the Customer incurs as a result.
6.8 Extension of the duration of the Agreement in respect of a Price per User license shall take place automatically. The Customer shall receive an email 28 days in advance which will request settlement in advance for the following period using the electronic payment system. The Customer shall receive a reminder email 7 days before the expiry of the Agreement. Should the Customer not have paid by the day on which the license Agreement expires, then getBIZZI is authorized to suspend the Customer’s use of the Application. getBIZZI shall not be held liable for any loss that the Customer incurs as a result.
6.9 Extension of the duration of the Agreement of a Price per Appointment license shall take place automatically. The Customer shall receive an email 28 days in advance which will request him to review the invoice summary of the total transaction fee per appointment made by clients. 7 days before the expiry of the Agreement the Customer shall receive a reminder email. Should the Customer not have reviewed the invoice summary by the day on which the Agreement expires, getBIZZI shall be entitled to unilaterally extend the duration of the Agreement. A detailed invoice is sent on the first day of each month.
6.10 Subject to clause 6.11 below, the Customer shall compensate getBIZZI for all costs and expenses incurred by getBIZZI in respect of the collection of monies owed hereunder by the Customer including costs relating to legal advice and assistance, whether in or out of court.
6.11 Compensation relating to non-court costs is fixed at 20% of the total sum owed, subject to a minimum amount of Euro 150, if the total sum owed is less than Euro 1,500. If the total sum owed amounts to more than Euro 1,500, but less than Euro 3,500, then a percentage of 15% applies. For sums of Euro 3,500 and higher, a percentage of 10% is required. This compensation shall apply whenever legal advice or assistance is obtained by getBIZZI, or where the claim is passed to a collection agency, and shall become immediately due and payable by the Customer without further proof.
6.12 All payments made by the Customer go first of all towards meeting any interest and costs of recovery made by getBIZZI and then successively towards meeting the oldest outstanding invoices.